1. How do I place an order?

To place an order, simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. You can either create an account or check out as a guest. During checkout, you'll enter your shipping details and payment information. Once your order is complete, you'll receive an email confirmation.

2. Do you ship internationally?

Yes, we offer international shipping! Shipping costs and delivery times will vary based on your location. 

3. How much does shipping cost?

Shipping costs are calculated based on the type of kit, size and weight of your order, as well as your location. You will see the final shipping cost at checkout before you complete your order. 

4. How long will it take to receive my order?

Orders are typically processed within one business day. Delivery times vary based on your location and the shipping method selected at checkout. Domestic orders generally arrive within 2 business days , while international orders may take longer.

5. Can I change or cancel my order once it’s placed?

We strive to process orders quickly, so if you need to make changes or cancel an order, please contact us as soon as possible at [email address]. Once an order has been processed and shipped, we are unable to make changes.

6. What is your return policy?

We want you to be happy with your purchase! If you're not satisfied, you can return most items within 7 days of receiving your order. The item must be unused, unopened, and in its original packaging. Please refer to our full [Return & Refund Policy] for details.

7. My kit arrived damaged or defective. What should I do?

We apologize for any inconvenience! If your kit arrives damaged or defective, please contact us within 7 days of receiving your order at [email address]. We’ll work with you to resolve the issue, whether it's offering a replacement or issuing a refund.

8. Can I track my order?

Yes, once your order has shipped, you’ll receive an email with tracking information so you can follow your package’s journey. You can also track your order through your account if you created one.

9. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. You can select this option during checkout. We’ll wrap your kit with care and include a personalized message if you wish.

10. Can I get a subscription for monthly arts and crafts kits?

We currently don’t offer a subscription service, but we do release new kits regularly. Sign up for our newsletter to get updates on new products and special offers.

11. How can I contact you for support?

If you have any questions or need assistance, feel free to reach out to our customer service team. You can email us at [email address]. We’re happy to help!

12. How do I know my personal information is safe?

Your privacy is important to us. We use secure encryption methods to protect your personal information and ensure that your transactions are safe. For more information, please review our [Privacy Policy].

13. What age group are your kits suitable for?

Our  kits are designed for kids ages 3 and up. Each kit has an age recommendation on the product page to ensure it’s developmentally appropriate. We offer different kits for younger kids (ages 3–5) and older children (ages 6+), so there’s something for every age and skill level.

14. Are your kits safe for children?

Yes, safety is our top priority! All of our kits are made with child-safe, non-toxic materials and comply with industry safety standards. However, we always recommend adult supervision, especially for younger children, to ensure safe use of small parts or tools.

15. What’s included in each arts and crafts kit?

Each kit contains all the materials needed to complete the project, along with easy-to-follow instructions. You can find a detailed list of contents for each kit on the product page.

16. How do I know which kit is best for my child?

We provide age recommendations on each product page to help guide your decision. Additionally, each kit is designed with a specific developmental focus—whether it’s building fine motor skills, creativity, or problem-solving. If you're unsure, feel free to contact our customer service team for recommendations based on your child’s interests or developmental stage.

17. Can I buy it in bulk for a school or party?

Yes, we offer bulk discounts for schools, teachers, and parties. If you're interested in purchasing a large number of kits, please contact us directly at [email address] for special pricing and shipping options.

18. Do your kits come with step-by-step instructions?

Yes! Each kit includes detailed, easy-to-follow instructions. The instructions are designed to guide children (with adult supervision if needed) through each step of the project. Many of our kits also include visual guides to help younger children understand the process.

19. Do you provide any tutorials or video guides?

We have video guides and tutorials on our social media platforms and youtube channel.

20. Do you offer any activities for holidays or special occasions?

Yes! We offer limited-edition kits for holidays like Christmas, Ramadan, as well as themed kits for birthdays, parties, and other celebrations. Be sure to check our website seasonally for special offers and holiday-themed kits.